Handling Stripe Payment Disputes

If a customer disputes a payment made through your Storefront, Stripe will notify you. Here's how to handle it: 1. Log into your Stripe account at https://dashboard.stripe.com/. 2. Go to Payments > Disputes. 3. Find the disputed transaction and click to view details. 4. Submit evidence (e.g., order receipt, terms of service, customer communication) within the deadline (usually 7-10 days). 5. Click "Submit Evidence". If the dispute is resolved in your favor, funds are returned to your account. If lost, funds are deducted. Quick tips: * Keep detailed records of Storefront transactions (downloadable from Storefront > Transactions). * Contact Checklick support if you need help accessing dispute details. * Respond promptly to avoid automatic loss of the dispute.