---
title: Why is a booking date, time or resource unavailable?
description: Troubleshoot unavailable Checklick booking dates, times and resources by checking seasons, closures, capacity, notice and customer limits.
---
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1. [Help Center](https://help.checklick.com/articles?hsLang=en)
2. [Help with Checklick Storefronts](https://help.checklick.com/articles/help-with-checklick-storefronts?hsLang=en)
3. [Running Your Storefront](https://help.checklick.com/articles/help-with-checklick-storefronts?hsLang=en#running-your-storefront)
# Why is a booking date, time or resource unavailable?
## Check the schedule, capacity, notice rules and slot requirements when a booking cannot be selected.
An offering can appear in the Storefront even when a particular date, time or resource cannot be selected. Availability depends on the organization’s schedule and booking rules.
### Check the date and time
- **Outside the season:** choose a date within the offering’s season.
- **Closed day or locked date:** choose another day or contact the organization.
- **Outside operating hours or during a break:** choose a listed available time.
- **Beyond the booking window:** return when the date becomes bookable.
- **Too little advance notice:** select a later session that meets the notice requirement.
- **Fully booked:** choose another time or resource.
### Check resources and slot requirements
A named instructor, boat or court may already be booked for one of your selected times. Adjust your selection or choose another available resource.
If the offering requires a minimum number of slots, select enough slots to meet that requirement. If you cannot add more slots, check whether you have reached the organization’s customer limit.
Customers should contact the organization for help with its schedule, selection rules or policies. See [Book a lesson or resource through a Checklick storefront](https://help.checklick.com/articles/book-a-lesson-or-resource-through-a-checklick-storefront?hsLang=en) for the full booking process.
### Checks for managers
1. Open the offering under **Storefront → Options → Bookings**.
2. Check interval, capacity, operating days and hours.
3. Review seasons, locked dates and breaks.
4. Check the booking window and advance notice.
5. Review minimum slots and customer limits.
6. Check resource tracking and assignments.
7. Compare the requested session with the booking calendar and confirm the time zone.
Changing availability does not automatically cancel existing bookings. An existing reservation may remain visible on a newly closed date; review it separately with the customer.
If the cause is unclear, contact Checklick support with the offering name, date, time, resource and a screenshot of the displayed message. Use [support@checklick.com](mailto:support@checklick.com).
See [Set booking availability and customer limits](https://help.checklick.com/articles/set-booking-availability-and-customer-limits?hsLang=en) and[Name resources and set up instructor notifications](https://help.checklick.com/articles/name-resources-and-set-up-instructor-notifications?hsLang=en) for configuration guidance.
- [Help for People with Checklick Accounts](https://help.checklick.com/articles/help-for-people-with-checklick-accounts?hsLang=en#main-content)
- [Your Profile](https://help.checklick.com/articles/help-for-people-with-checklick-accounts?hsLang=en#your-profile)
- [Your Logbook](https://help.checklick.com/articles/help-for-people-with-checklick-accounts?hsLang=en#your-logbook)
- [Account Management](https://help.checklick.com/articles/help-for-people-with-checklick-accounts?hsLang=en#account-management)
- [Help with Checklick Storefronts](https://help.checklick.com/articles/help-with-checklick-storefronts?hsLang=en#main-content)
- [Getting Started with Checklick Storefront](https://help.checklick.com/articles/help-with-checklick-storefronts?hsLang=en#getting-started-with-checklick-storefront)
- [Storefront Management](https://help.checklick.com/articles/help-with-checklick-storefronts?hsLang=en#storefront-management)
- [Running Your Storefront](https://help.checklick.com/articles/help-with-checklick-storefronts?hsLang=en#running-your-storefront)
- [Help for Evaluators and Managers](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#main-content)
- [Getting Started](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#getting-started)
- [Using Checklists](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#using-checklists)
- [Managing your people](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#managing-your-people)
- [Creating your own checklists](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#creating-your-own-checklists)
- [Payment Plans and Billing](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#payment-plans-and-billing)
- [Checklist Licensing (Sharing Your Checklists With Other Organizations)](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#checklist-licensing-sharing-your-checklists-with-other-organizations)
- [Insights](https://help.checklick.com/articles/help-for-evaluators-and-managers?hsLang=en#insights)
- [Stripe Accounts](https://help.checklick.com/articles/stripe-accounts?hsLang=en)
- [The Checklick API](https://help.checklick.com/articles/the-checklick-api?hsLang=en#main-content)
- [Using the API](https://help.checklick.com/articles/the-checklick-api?hsLang=en#using-the-api)
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