---
title: Request or manage a booking change
description: Learn how customers request booking changes and how Checklick managers reschedule bookings while preserving the original booking price.
---
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# Request or manage a booking change
## Request a change or reschedule a booking as a manager while preserving its original price.
An organization manager handles changes to bookings. Customers and assigned evaluators should contact the organization when a session needs to move.
### For customers
Include the participant name, booking or order reference, service or resource, original date and time, and your preferred replacement time.
The organization checks availability and applies its change or cancellation policy. Keep your original confirmation until the new details are confirmed.
### For coaches and evaluators
Review the session in **My Schedule** and contact the organization manager to request a change. Evaluator access does not include manager rescheduling controls.
### For managers
1. Open the relevant booking in the manager calendar. See [View and manage your bookings calendar](https://help.checklick.com/articles/view-and-manage-your-bookings-calendar?hsLang=en).
2. Check the participant, original session and resource.
3. Open the rescheduling action for that booking.
4. Select a suitable replacement date, time and available resource.
5. Review the new details and confirm the change.
6. Check the updated booking in the calendar and communicate the revised details to the customer and assigned instructor.
**Rescheduling preserves the original booking price.** A replacement time does not reprice the existing purchase.
Manager rescheduling can override customer slot requirements. Use this only after checking that the replacement is appropriate and the resource is available.
### Cancellations and refunds
A cancellation and a payment refund are separate actions. Review the organization’s policy and payment details before deciding whether a refund is required. Do not assume cancelling or moving a booking automatically refunds the payment.
### Check the outcome
Review the resulting calendar entry and order details. Ensure the customer and evaluator have the correct new session information. See [Name resources and set up instructor notifications](https://help.checklick.com/articles/name-resources-and-set-up-instructor-notifications?hsLang=en) for notification assignments.
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